This is one in a series of posts where I document my startup journey. If you just landed here, go to this link and you’ll find all the other posts in the series.
Just before the Avurudu holidays here in Sri Lanka, Pavithra and I spent two days delivering Bear Appeal orders by hand ourselves.
I have to admit that we were almost forced in to doing it by the fact that our (third party) delivery partners took their holiday leave a little early. If we didn’t deliver the orders ourselves, some of our customers would have had to wait more than a week to receive their orders (which defiles our guarantee of delivery within 5 days,) so we rose up to it.
The incessant rain and Colombo traffic were no friends of ours in this, but the experience turned out to be rather wholesome.
On the one hand, it’s always nice to meet customers face to face. Most of them were thankful for the fact that we took the time to hand-deliver their orders ourselves. There was one customers who even invited us in for tea. All this reassures us of why we’re doing this business in the first place.
On the other, you develop a whole new appreciation for what delivery professional do. We’ve hand-delievered orders dozens of times before, but this was a bigger operation because of the volume of holiday sales, and I can tell you, doing this on a daily basis cannot be an easy task.
We were tired by the end of it. But it made the holiday break that much more meaningful.
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